Shipping & Return Policy
Please allow 5-14 days to receive your purchase. We will notify you when your order has been shipped. Due to COVID-19, delivery times may take longer than expected. If you have any questions about your order status, please email us at email@example.com
$10.95 flat shipping fee within Canada using Canada Post standard shipping.
Canada-wide free shipping on orders over $200.
Due to COVID-19, we are offering FREE SHIPPING on all Contact Lens orders in Ontario.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.