COVID-19 Safety Response

360 Eyecare continues to take precautions to help keep our staff and patients safe, as well as to help minimize the spread of the virus. These precautions that were implemented at the start of the pandemic will stay in place for the foreseeable future as we continue to follow the guidelines set by the Ministry of Health.

We understand there is growing concern within our communities about making unnecessary trips and risking exposure to the novel coronavirus. Health officials have rightly recommended that the public stay home except to travel for essential needs, such as food and medical appointments – including eye care. 360 Eyecare is committed to providing a safe and worry-free environment for patients in person. We’ve also been working hard to bring you new eye care services accessible from your home, like our contact lens shop, virtual consults, an online eyeglasses boutique – Integrum, and more coming soon!

360 Eyecare's COVID-19 Safety Standards

We have put together a Covid-19 Safety guide so all of our patients and customers know how to plan for their appointments and what they can expect from a visit to any of our locations during this time.

Planning Your Appointment & What to Expect at Your Visit to 360 Eyecare - Covid19 Safety - 360 Eyecare
Planning Your Appointment & What to Expect at Your Visit to 360 Eyecare - Covid19 Safety - 360 Eyecare
Appointment Only Visits - Covid19 Safety - 360 Eyecare
Face Mask Required - Covid19 Safety - 360 Eyecare
Temperature Check & Hand Sanitizing - Covid19 Safety - 360 Eyecare
Staff PPE - Covid19 Safety - 360 Eyecare
High Disinfecting Standards - Covid19 Safety - 360 Eyecare
25% Location Capacity - Covid19 Safety - 360 Eyecare
Planning Your Appointment & What to Expect at Your Visit to 360 Eyecare - Covid19 Safety - 360 Eyecare

Appointment Required

An appointment is required for entry as we are not currently accepting walk-in visits. Appointments are staggered and booked carefully to avoid patient overlap. Please call our office or schedule your appointment online.

Required PPE for Patients & Staff

Everyone who enters the clinic – patient or staff member – must wear a face mask, that covers both their nose and mouth, during the duration of their visit. Our staff additionally wear face shields while interacting with patients.

Social Distancing Protocols

Appointments are carefully booked to prevent patient overlap, and to minimize the amount of people in our clinics at one time. We are also requiring our patients to minimize the amount of people accompanying them to their appointments to one additional person at most. Our locations are currently operating at 25% capacity or less.

COVID-19 Screening at Entry

Patients and staff members entering the clinic space must undergo a screening process, verbal or written, and will have their temperature with a contactless IR thermometer taken before further entry is granted.

Trying on Eyeglasses

We welcome patients shopping with us for glasses, and we take additional precautions to create a safe retail environment by limiting the number of people trying on glasses, and are strict about disinfecting each frame.

Cleaning and Disinfecting

We take sanitation just as seriously as PPE. We have our own Disinfection Standard Operating Procedure (SOP), which we use to keep track of disinfection of all surfaces and equipment. Our Optometrists and staff follow strict hand-washing and patient interaction procedures. We kindly ask all our patients entering the office to sanitize their hands with our provided hand-sanitizer.

The Covid-19 pandemic requires us all to do our parts to protect the community and lower the spread, and to be kind and mindful of those around us as we continue to navigate these unprecedented times. If you have any questions, please feel free to call or email our office. As always, 360 Eyecare is committed to helping everyone with their eye health and eyecare needs.

Schedule an appointment in-person at one of our locations.

Request a virtual consultation for urgent eye care matters.